FAQs


  1. How long will it take for me to receive my order?

Our shop ships out orders on Mondays and Thursdays. Please allow a standard 3-5 business days from then to receive your package. To avoid delay, place your orders on Sundays before 4pm EST or Wednesdays before 4pm EST to have your packages shipped out the next day. If you have any questions, please feel free to contact customerservice@pinkluxurytoys.com

 

  1. How are you following COVID-19 Guidelines and procedures?

All of our packages and surfaces are thoroughly disinfected before shipment. We encourage all of our customers to spray or wipe down the outsides of any packages received in the mail and the product packaging inside the box with a disinfectant spray/wipe. 

 

  1. How should I clean my Sex Toy?

Before use, please clean your sex toy with a high-quality sex toy cleaner or antibacterial soap and water. Sex toys should always be cleaned before and after use.

  1. Do you Dropship?

No. All of our products are shipped out of our Newark, NJ location. Our products are always packaged and shipped with love.

 

  1. Do you accept returns?

Due to the intimate nature of our products, we are not able to accept returns. Please see our Refund Policy for return, exchange and warranty information.

 

If you have a specific question that is not answered here, please contact us at Customerservice@pinkluxurytoys.com